Terms & Conditions

1. Booking Process

All bookings are confirmed via WhatsApp or direct phone call. A booking is considered confirmed only after:

• You have shared your travel dates, destination, number of travelers, and pickup location with us
• We have confirmed availability and shared the final fare
• A booking advance (token amount) has been received, as applicable

We recommend confirming bookings at least 3–5 days in advance, especially during peak seasons (May–June and September–October).

2. Pricing

• All fares quoted are inclusive of driver allowance, fuel, tolls, and parking unless explicitly stated otherwise
• Fares are quoted per person (minimum 4 persons) or for a full cab booking
• Hotel accommodation, meals, helipad charges, and personal expenses are not included in the cab fare unless part of a specific package
• Prices may vary based on vehicle type (Innova, Crysta, Traveller), season, and route
• Any additional travel days or route changes requested after booking will be charged separately at the prevailing rate

3. Payment Terms

• A token advance may be required to hold the booking during peak season
• Remaining balance is typically settled directly with the driver or as agreed during booking confirmation
• Accepted payment modes will be communicated at the time of booking (UPI, bank transfer, or cash)

4. Cancellation Policy

Cancellations by the Customer

• 7 or more days before departure: Full advance refund (after deducting any transaction charges)
• 3–6 days before departure: 50% of the advance amount will be refunded
• Less than 3 days before departure: No refund on advance amount
• No-show on departure day: No refund; full cab fare may be charged

Cancellations by Dream Pin Point

In the unlikely event that we are unable to fulfil a booking due to vehicle breakdown, driver unavailability, or extreme weather conditions, we will:

• Notify you as early as possible via WhatsApp or phone
• Arrange an alternative vehicle wherever feasible
• Issue a full refund of any advance paid if no alternative is available

5. Route and Itinerary Changes

• Uttarakhand mountain roads can be affected by weather, landslides, or government restrictions. Route changes due to such conditions are not within our control and do not constitute service failure
• Our driver will suggest the best available route in such situations
• Delays due to road conditions, temple queues, or bad weather are not grounds for fare refunds

6. Traveler Responsibilities

• Travelers must be ready at the agreed pickup time and location. Delays beyond 30 minutes may incur waiting charges
• Travelers are responsible for carrying valid ID proof as required for temple registrations (Kedarnath, Badrinath, etc.)
• Any prior health conditions (cardiac, respiratory, mobility issues) must be disclosed at the time of booking so we can plan accordingly
• Travelers are responsible for their own luggage. We accept no liability for lost or damaged personal belongings
• Consumption of alcohol or smoking inside the cab is strictly prohibited

7. Driver and Vehicle

• We assign verified, experienced drivers for all tours. Driver details will be shared prior to departure
• Vehicle type (Innova Crysta, Ertiga, Tempo Traveller, etc.) will be as confirmed at the time of booking
• In case of vehicle breakdown during the trip, we will arrange a replacement vehicle at the earliest. We are not liable for delays caused by genuine breakdowns beyond our control

8. Hotel and Accommodation

Where hotel bookings are arranged as part of a package, we work with partner hotels. We are not liable for:

• Hotel-specific service quality beyond reasonable standards
• Unavailability of specific room types if requested hotel is fully booked during peak season

We always recommend booking accommodation in advance during May–June and September–October.

9. Force Majeure

Dream Pin Point is not liable for delays or cancellations resulting from events beyond our reasonable control including but not limited to: natural disasters, government-imposed restrictions, temple closures, bandh, severe weather conditions, or road blockages.

10. Limitation of Liability

Our liability is limited to the cab fare paid for the specific booking in question. We are not liable for any indirect, incidental, or consequential losses arising from the tour, including missed flights, missed events, or personal injury caused by traveler negligence.

11. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Uttarakhand, India.

12. Contact Us

For any queries regarding these terms, bookings, or complaints, please reach out to us directly:

Last updated: April 2026